Privacy Policy
Effective Date: October 1, 2025
ManoGati ("we," "our," or "us") is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our mobile and web applications (the "Platform"). By accessing or using ManoGati, you consent to the practices described in this Policy.
1. Information We Collect
We may collect the following categories of information:
- Personal Information: Name, email, phone number, gender, date of birth, profile image, and documents (when you create an account or book a session).
- Wellness-Related Information (Sensitive Data): Information you voluntarily share during registration, session booking, chats, video calls, or communication with Wellness Partners. This data is treated as sensitive personal data and collected only with your explicit consent.
- Technical Information: Device type, operating system, app version, IP address, and log data (for security and performance improvements).
- Usage Data: App navigation, session history, preferences, and activity logs to personalize and improve services.
- Payment Information: Processed securely via trusted third-party payment gateways (e.g., Razorpay, Stripe). We do not store full card numbers, CVV, or other sensitive payment details.
2. How We Use Your Information
We may use your information to:
- Provide access to services including booking, attending, and managing sessions.
- Match you with suitable Wellness Partners.
- Facilitate secure communication (chat, audio, video).
- Process payments and maintain transaction history.
- Improve app performance, personalization, and user support.
- Send reminders, updates, and service-related notifications.
- Ensure compliance with legal obligations, regulatory requirements, and dispute resolution.
- Use anonymized/aggregated data for research, analytics, and service improvement.
3. Sharing of Information
We do not sell, rent, or trade your personal information. We may share limited information only in the following cases:
- With Wellness Partners: To enable booked consultations and session management.
- With Service Providers: For hosting, analytics, communication tools, and payment processing, under strict confidentiality agreements.
- For Legal Compliance: When required by law, regulation, or valid legal request.
- Business Transfers: In case of merger, acquisition, or sale of assets, your data may be transferred under equivalent safeguards.
4. Data Retention
We retain your personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes. Sensitive wellness-related data is retained only for the duration of your use of the Platform, unless you consent to longer storage. When data is no longer required, we securely delete or anonymize it.
5. Data Security
We use administrative, technical, and physical safeguards to protect your data, including:
- Encrypted communication (SSL/TLS).
- Secure authentication and access controls.
- Role-based permissions for Wellness Partners and Admins.
- Regular monitoring for unauthorized access or threats.
⚠️ However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. International Data Transfers
If your data is transferred or stored outside your country (e.g., on cloud servers), we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent measures, in compliance with applicable laws.
7. Your Rights
Depending on your location, you may have rights to:
- Access, correct, or update your personal information.
- Request deletion of your data.
- Withdraw consent to data processing.
- Restrict or object to certain processing activities.
- Request a copy of your data in portable format.
- Lodge a complaint with a data protection authority.
To exercise these rights, contact us at [email protected].
8. Children's Privacy
Our services are not intended for individuals under 13 years of age. We do not knowingly collect data from children under 13. If discovered, such data will be deleted immediately. For users aged 13–18, use of the Platform requires parental/guardian consent, as specified in our Terms of Service.
9. Cookies & Tracking Technologies
We use cookies and similar technologies (e.g., Firebase, analytics tools) to improve app performance, remember preferences, and analyze usage. You can manage cookie settings through your browser or device preferences.
10. Data Breach Notification
In the unlikely event of a data breach that compromises your personal information, we will notify affected users and relevant authorities promptly, in accordance with applicable law.
11. Third-Party Services
The Platform may include links or integrations with third-party services (e.g., video conferencing tools, payment gateways). We are not responsible for the privacy practices of such third parties and encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy periodically. Updated versions will be posted here with a revised Effective Date. For significant changes, we will notify you within the app or via email.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
📧 Email: [email protected]
🌐 Website: www.manogati.com